I risk saying, everything! Although change is part of life, people keep running away from it, and showing high levels of anxiety and resistance. Why is that so? Well, uncertainty is the answer!
People is highly afraid of uncertainty, and change is all about uncertainty. Unfortunately change can ruin team spirit, impact negatively motivation levels, and risk years of team building. In times of tough competition, and a tight war for talent, having people motivated and working well in teams are a must. I must say that the better companies know how to deal with change, the more prepared they are to face rough times and strong competition.
So, how can anxiety and resistance associated to change be avoided, or at least reduced to manageable levels? My experience tells me that if you are able to reduce uncertainty, you will be able to keep the most adverse effects on the low side. And to reduce uncertainty you need to communicate well with transparency, and show true understanding with all the people involved. By understanding the fears associated with change you will be able to communicate more efficiently avoiding negative behaviors, keeping everybody committed, and on-board.
Reduce uncertainty implies a strong understanding, and clear communication creating a strong sense of community and commitment. However, I must confess that there is no such thing as “the right approach” or “solution”, and that each case needs its own approach. Therefore, if you are in charge of change you need to show true understanding toward the people involved and be able to perform different styles of communication accordingly to the situation at-hand.
Key words in Change management, uncertainty, anxiety, fears, resistance, understanding, communication and transparency. Avoid the first four through the latest three. Your leadership style, the situation at-hand, and your team’s maturity will influence the way you face change. Ah, there is no right or wrong approach, only trial and error and a sensibility! Good luck, though!